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WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST OXFIT ITEMS AND OFFERS?
Yes, you just have to subscribe to the OXFIT newsletter by filling in your email ID, and you will receive information about the latest OXFIT items, articles and events.
You can find the Newsletter tab in website footer at www.oxfit.com.pk
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at help@oxfit.com.pk.
CAN I FIND OUT THE STATUS OF MY ORDER?
Yes. Go to the orders placed section in my account and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
Oxfit only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at help@oxfit.com.pk.
If you were to, accidentally, receive an item that you did not order, please contact our customer service.
HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?
You can share your queries or comments by calling +92-311-1198484 or by E-mailing us at help@oxfit.com.pk.