• Products must be returned within 15 days of receiving your order.
• Products must be unworn and unwashed with all tags still attached
• OXFIT reserves the right to decline a return at any stage if item found in non-resalable condition.
• Refunds are credited back to customers Bank Account, Jazz Cash or Easy Paisa Account.
• OXFIT will not be responsible for lost or missing packages sent by the customers and recommends that customer place tracking numbers on returned merchandise.
• Please ensure package is being sent to correct address for all returns otherwise OXFIT reserves all rights to decline the issuance of payment.
• Once the customer informs the support team about his concern in 15 days of receiving the item than customer is bound to return back the item within 15 days of that notice period else the claim of return will not be entertained.
• Items which will be returned without informing support team after the period of 15 days will not be eligible for any claim.
• Delivery Charges will not be refunded.
• Refund requests will be processed within 15 working days after receiving the return products. Rs 150 is deducted for delivery charges in case of refund.
• Items on sale will not be refunded.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.
STEPS FOR EXCHANGING OR RETURNING ITEMS:
Please contact our customer support email@example.com
or simply chat with us for the returns authorization and details required for returns.
Pack the return item(s) securely in the original packaging and mention the return address provided by our customer service team.
Once you have shipped the items, let us know right away so we may process your request without wasting time for the item to reach our warehouse.